Before you send files...

Priority Service: Your files may qualify for Priority Service. To find out, try the interactive checklist on our FastTrak Priority Proofing page. If they qualify you can easily upload press ready files and get priority service on all orders.

Checklists for Standard Service: Before sending files, please review our Print Ready Checklist to make sure your files comply with our press requirements. For greater detail, consult our File Setup Guide. It address 6 categories of common problems we encounter with customer submitted files and provides quick and easy solutions for each of them.

Folded Documents: Improper folds are one of the most common problems we encounter with new customer files. Not all panels are equal. If your printed piece folds, please take a moment to download one of our folding templates to double-check your panel sizes for proper folding. There is a complete template library at your disposal with layouts and folding guides for almost every conceivable printed piece.

Compressing Files: We highly recommend compressing files before sending them over the internet whether you send them by email, Web Portal or FTP. We accept Zip or StuffIt files. Compression protects your data and reduces the size of the files you are sending. If you are sending multiple files, place them in a folder and then compress the entire folder before sending.

Email:

• Best for single or multiple files under 10mb (total size).
• Email is ideal for business cards, postcards, flyers and forms. We recommend compressing files to protect your data and reduce their size for transfer. Multiple files can be placed in a folder before compression.

Web Upload:

• Best for single or multiple files over 10mb (total size).
• Our Web Portal is the easiest and most reliable method for sending files. It's ideal for brochures, presentation folders, posters and small booklets.
• Web Upload Instructions:
  1. Visit our web upload portal
  2. Enter the username and password – (Ask your Sales Rep).
  3. Select Upload File(s).
  4. Enter your name, email, phone#, and file description.
  5. Browse for your file to upload.
  6. Send compressed files, especially multiple files (Zip or StuffIt).
  7. Keep file names short, use only A-Z, 1-0 and _ or – characters.
  8. Select Begin Upload after you've chosen your file.
  9. Keep window open while uploading. Closing the window cancels the upload.
  10. Your Sales Rep will be notified by email when your file arrives.

FTP Upload – 1Gb or greater

• Best for single or multiple files over 1GB or greater.
• This method requires an FTP application capable of handling FTP connections, and is ideal for large magazines, booklets or catalog files. You may send large compressed files over 1Gb (total size).
• FTP Upload Instructions:
  1. Connect to ftp.copycraft.com.
  2. Enter the username and password – (Ask your Sales Rep.).
  3. Upload files directly to selected folder. Do not create a new folder.
  4. Send compressed files, especially multiple files (Zip or StuffIt).
  5. Keep file names short, use only A-Z, 1-0 and _ or – characters.
• Suggested FTP apps:
  • Mac users: Transmit or FileZilla
  • Windows users: CuteFTP or FileZilla

Mailing or Shipping Files: You are welcome to send your files via USPS, FedEX or UPS. When mailing or shipping files, please notify your sales rep, and if possible supply them with a tracking number.

We accept files on CDs, DVDs, USB thumb drives or flash drives. If you would like your discs or portable media drive back, please provide a pre-paid envelope for us to return it in. Please make a backup of your files prior to sending them to us. We take no responsibility for any damage incurred in transit to your discs or drives either to or from our facility.

Mailing/Shipping Address - Please indicate your sales rep's name on the package

Copy Craft Printers
4413 82nd Street
Suite 250
Lubbock, TX 79424